Frequently Asked Questions
We have compiled some of the most frequently asked questions to help you better understand VTC Group’s services and working processes.
What is Val The Consultant?
Val The Consultant is a trusted provider of domestic workers and professional caregiver services in Indonesia that has been operating since 2012. Through a strict recruitment system, certified training, and high-standard monitoring, Val The Consultant is here to provide management solutions for ART, babysitters, nannies, and professional elderly caregivers to meet the needs of professional families, business people, and expatriates throughout Indonesia.
How Long Has Val The Consultant Been Operating?
For over 12 years, Val The Consultant has served over 30,000 families in Indonesia through the distribution of trusted workers, professional babysitters, certified nannies, and experienced elderly caregivers to ensure the comfort of your household.
Does Val The Consultant Have Official & Legal Legality?
Yes, Val The Consultant is ISO 9001:2015 certified and officially registered with the Ministry of Manpower of the Republic of Indonesia as a legal and trusted employment agency. This legality ensures that the entire recruitment process, including training for nurses, nannies, and placement of domestic workers, is conducted in accordance with the highest quality management standards and applicable laws.
Why Choose Val The Consultant?
Val The Consultant presents a structured, professional, and long-term quality-oriented domestic labor distribution system through various advantages:
Professional & Standardized Work System: All operations at Val The Consultant run with clear, measurable, and documented SOPs to ensure client satisfaction.
Strict Selection & Quality Candidates: Less than 15% of candidates successfully pass the multi-layered recruitment process, resulting in trusted nannies, babysitters, and domestic workers.
Structured Pre-Placement Program: Each prospective employee receives intensive training and work simulations to be ready to work from the first day of placement.
Transparent & Updated Candidate Catalog: Easy access to complete candidate profiles with real data from various regions in Indonesia.
Fast & Hassle-Free Replacement Guarantee: Val The Consultant provides a fast and hassle-free replacement guarantee if there is any discrepancy at the start of the work period.
Support Until the End of the Contract: Interactive customer support services that are ready to provide regular monitoring, evaluation, and consultation to maintain candidate performance.
What are Val The Consultant's featured services?
Val The Consultant provides two main categories of services designed to meet the needs of modern families, business people and executives:
Domestic Worker Placement: A trusted placement service for Domestic Assistants (ART), housekeepers , and babysitters who are equipped with high work standards to manage your residence.
Caregiver & Patient Care: Professional care and support services for the elderly, pediatric patients, and adult patients, including the provision of skilled medical care ( nursing care ) from Val The Consultant .
How Much Does Val The Consultant's Official Service Cost?
The following are the estimated costs and placement packages offered by Val The Consultant for the placement of ART, nannies , and professional caregivers :
Non-Contract Package: Starting from IDR 10,000,000. Flexible service for those who need domestic help without a long-term commitment.
Annual Contract Package: Starting from Rp24,000,000 per year. A cost-effective and well-planned solution from Val The Consultant that includes a replacement guarantee , regular monitoring, and full support throughout the contract period.
Temporary Service (Infal / Daily Service): Rp. 500,000 per day. Daily nanny, babysitter , and domestic worker services available quickly for urgent needs or holiday periods.
Is Customer Service Available 24 Hours?
For Caregiver & Patient Care services, Val The Consultant provides 24/7 medical and home care assistance. Val The Consultant’s consultation and office hours are Monday–Friday, 9:00–17:00, and Saturday, 9:00–15:00.
What Worker Categories Are Available?
Val The Consultant provides a range of workforce qualifications tailored to your housing and family needs:
Babysitter / Nanny Available at Junior , Semi-Experienced , Senior , to Advanced levels , equipped with expertise in stimulating child growth and development, baby care, and high hygiene standards from Val The Consultant .
Domestic Assistant (ART) Choice of Junior , Semi-Experienced , and Senior qualifications who are trained in managing property cleanliness, luxury residence arrangement, to efficient household task management.
What's the Difference Between Junior, Semi-Experienced, Senior, and Advanced Levels?
Val The Consultant provides 4 levels of worker qualifications designed to meet the varying scales of your household management needs and complexities:
Junior 0–2 years experience, focused on executing basic household tasks and ready to grow under family direction.
Semi-Experienced Minimum 2 years experience, working more independently, responsive, and quickly adapting to daily household routines.
Senior Minimum 3 years experience, has passed the advanced recruitment stage at Val The Consultant , and is able to work professionally with minimal supervision.
Advanced: 3–10 years of experience in a structured setting such as a daycare , medical institution, or premium household . This qualification comes with exclusive work standards, measurable systems, and specialized expertise in the care of newborns, children with special needs, and international families.
How is the Strict Selection Process for Prospective Workers?
Val The Consultant’s recruitment and selection process adheres to stringent standards, with fewer than 15% of candidates successfully qualifying. The selection process is comprehensively designed to ensure candidate quality and reliability:
Initial Assessment A comprehensive evaluation that includes basic knowledge, emotional and behavioral stability, and understanding of interpersonal communication.
Deep Behavioral Interview An in-depth, behavioral-based interview to explore the candidate’s work habits, track record, personality, and integrity level.
Body Screening & Physical Examination A thorough physical and personal hygiene examination to ensure candidates are in good health and ready to serve in your residential environment.
Skill & Competency Test A direct technical competency test to measure the candidate’s skills in carrying out household, caregiving, and nursing tasks.
Psychometric Test An official psychological test to measure the level of stress resistance, emotional intelligence, attitude tendencies, and mental readiness of candidates before placement.
Do Workers Receive Mandatory Training Before Being Placed?
Yes, all prospective employees at Val The Consultant are required to participate in a structured Pre-Placement Program before working in your home. This program includes:
Work Ethics Orientation Period: Provision of information on etiquette, professionalism, polite communication, integrity, and understanding the privacy boundaries of executive and expatriate families.
Role-Specific Technical Training Intensive skills training tailored to each prospective employee’s responsibilities, including residential hygiene standards, kitchen task management, and modern childcare methods.
Real-Work Simulation Practical tests and live work scenarios to ensure Val The Consultant’s candidates are ready to face daily household situations quickly, independently, and responsively.
Can Clients View the Job Candidate Profile Catalog?
Yes, Val The Consultant publishes a transparent job catalog featuring complete profiles, authentic photos, track records, ages, and availability of candidates from various regions in Indonesia. Through this catalog, clients can efficiently review qualified potential babysitters , nannies , elderly care workers, and domestic workers before moving on to interviews.
What Service Package Options Are Available?
Val The Consultant provides 4 placement package schemes that can be adjusted to the duration and scale of your housing needs:
Essence Non-contract package that provides high flexibility for short-term domestic worker placement needs without duration constraints.
Treasure 1-year contract package from Val The Consultant that includes a guarantee of candidate replacement and regular work assistance.
Supreme 2-year contract package designed for long-term convenience with full warranty protection and cost-effective deployment.
Crown Exclusive 3-year contract package that provides after-sales priority, instant candidate replacement management, and comprehensive periodic monitoring for premium families.
What is the Essence Package and Who is it Suitable for?
Essence is a flexible, non-contractual package from Val The Consultant , ideal for short-term or trial needs. It’s important to note that workers on this package aren’t tied to long-term contracts, so the level of work commitment tends to be more volatile than with formal contract placement schemes.
What are the Benefits of Choosing a Long-Term Contract Package?
The longer the contract scheme chosen at Val The Consultant , the more added value and after-sales protection your family will receive:
More Candidate Replacement Guarantee Get a higher worker replacement guarantee quota to ensure the certainty of your residential comfort throughout the contract period.
Regional Fee Discounts Up to 75% Efficiency in inter-regional placement costs through special regional fee cuts , with a maximum discount of up to 75% on the Crown package option.
Candidate Psychometric Testing Facility Official psychological evaluation service for job candidates up to 2 placements to ensure emotional stability and character suitability.
Free Local Transportation Fee Free delivery fee for local candidates for 1 placement only for exclusive Crown package holders from Val The Consultant .
Flexibility of Job Switching Without Fees The convenience of switching employee duties practically without incurring additional administrative fees on the Crown package scheme.
What are the conditions for the worker replacement guarantee?
Yes, Val The Consultant provides a replacement guarantee tailored to your chosen placement package scheme:
Essence Get 1 candidate replacement right within 3 months of the guarantee period.
Treasure Gets 2 candidate replacement rights during the 1 year contract period.
Supreme Gets 4 times the right to replace candidates during the 2-year contract period from Val The Consultant .
Crown Gets 6 candidate replacement rights during the 3-year contract period for long-term comfort and certainty of residence.
What is the Procedure for Replacing Workers If They Are Not Suitable?
Val The Consultant’s warranty replacement process is only available if the discrepancy is objective and verifiable. Val The Consultant ensures that every replacement claim is handled professionally, objectively, and transparently to maintain the comfort and safety standards of your home.
When is a Replacement Warranty Considered Void or Invalid?
Val The Consultant’s worker replacement guarantee is declared invalid if one of the following conditions occurs:
Return Without Coordination Workers are sent home or dismissed unilaterally by the Client without prior communication and coordination with Val The Consultant .
Violations of Workers’ Rights There are violations of basic workers’ rights, both in terms of rest hours, wages, and mutually agreed upon facility agreements.
Job Description Mismatch The task instructions or job description given in the field are proven to be inconsistent with the initial agreement that was agreed upon during placement.
Unilateral Change of Work Location A transfer or change in work placement location occurs without written notification and approval from the company.
Inappropriate Treatment Workers receive inappropriate treatment, discriminatory actions, and physical and verbal violence while working in residential areas.
Employee Recall Rights: When Do Companies Have the Right to Recall Employees?
Yes, Val The Consultant reserves the right to unilaterally withdraw workers if serious violations of the placement agreement or work environment conditions are found that endanger the safety, health, and well-being of workers. This policy demonstrates Val The Consultant’s commitment to maintaining ethical standards, worker protection, and professional placement regulations.
What are the Client's Absolute Obligations During the Placement Period?
During the placement period, the Client is obliged to fulfill all the provisions and welfare standards set by Val The Consultant in order to create a harmonious and professional working relationship:
Provision of Adequate Food The client is obliged to provide adequate, clean and adequate food intake on a regular basis to support the health and stamina of the candidate’s daily work.
Rest Area Facilities For the live-in work system , the Client is obliged to provide a room or rest area that is suitable, safe, provides guaranteed privacy, and meets residential cleanliness standards.
Zero Tolerance for Violence Clients are strictly prohibited from committing acts of violence in any form, whether physical, verbal, or psychological pressure on workers.
Adequate Rest Time Provide adequate daily rest time and proportional vacation time in accordance with the initial work agreement so that candidate performance remains optimal.
Accuracy of Salary Payments Clients are required to pay workers’ salaries on time every month, with a maximum tolerable delay limit of 7 calendar days.
Prohibition on Retaining Personal Documents Clients are not permitted to retain personal documents belonging to workers, such as KTP, diplomas, or other original population documents during the period of work.
How is the Regional Fee Service Area Divided?
The Regional Fee is a fee for processing and coordinating job placements, determined by Val The Consultant based on the service area covered. This fee covers logistical efficiency, processing placement documents, and inter-regional coordination to ensure candidates arrive at their destination safely, on time, and are recorded in the company’s official monitoring system.
What Fees Are Included in the Regional Fee?
The Regional Fee set by Val The Consultant includes management of legal administration processes, document processing, inter-regional coordination, and mobilization of workforce placement according to the destination location.
This fee scheme is structured transparently to ensure that all stages of candidate submission, both local and inter-provincial, run smoothly, safely, and are directly monitored by the Val The Consultant operational team .
Does the Regional Fee Include Worker Transportation Costs?
No, Val The Consultant’s Regional Fee does not cover worker transportation costs. Transportation costs from the original location or training center to the client’s residential address are covered separately, depending on the travel mechanism and the candidate’s destination.
How is the Regional Fee divided?
Val The Consultant establishes a Regional Fee structure based on service area zoning to ensure efficient coordination of candidate placement and mobilization:
Region 1 Free of charge for administration ( Free ) for the coverage areas of Jabodetabek, Banten, West Java, Central Java, and East Java.
Region 2 A processing fee of IDR 5,000,000 is charged for the areas of Bali, NTT, NTB, Lombok, parts of Sumatra, Kalimantan, and Sulawesi.
Region 3 An administration fee of IDR 7,000,000 is charged for the placement areas of Aceh, Bengkulu, Riau, Bangka Belitung, Papua and surrounding areas, and Maluku.
Do Placement Fees Differ Depending on the Client's Location?
Yes. The Regional Fee amount is determined based on the worker’s placement area.
What is VTC Priority Membership?
Val The Consultant presents an exclusive membership program ( Exclusive Membership Program ) which is specifically designed to provide comfort, full flexibility, and the highest after-sales guarantee for executive families:
Top Candidate Priority Access VIP members get top priority in reviewing and selecting top candidate profiles from Val The Consultant’s official catalog before they are published publicly.
Unlimited Replacement Guarantee Facility Unlimited replacement service that provides a guarantee of replacement of workers at any time during the active membership period without being charged a re-placement administration fee.
Additional Operational Benefits Direct access to a Dedicated Relationship Manager , priority document processing, and various special operational conveniences to support the smooth management of your residence.
What is the Difference Between Non-Medical Caregiver Services and Nursing Care?
Val The Consultant sets the boundaries of the role and scope of professional services for the Caregiver and Nursing categories to ensure patient safety and compliance with health standards:
Differentiation of Service Roles Caregiver services focus on assisting with non-medical daily activities ( Activities of Daily Living ), while nursing services are handled by nurses with official medical backgrounds who are authorized to carry out medical procedures according to the instructions of a doctor or health worker.
Categories of Patients Who Can Be Served Val The Consultant’s support services include children with special needs , adult patients in the post-hospital recovery period, and elderly ( geriatric ) patients with measurable and stable health conditions.
Service Limitations (Exceptions) This service does not serve patients with active infectious diseases, patients in critical condition/ICU, patients with aggressive behavioral disorders, or high-risk medical conditions that require intensive medical facility supervision.
Disclaimer: Val The Consultant’s caregiver and nursing placement services are for daily support and care, not as a substitute for diagnosis, drug prescriptions, or primary medical procedures from a specialist doctor.
What are the Duration and Work System Options for Caregivers & Nursing?
Val The Consultant offers a variety of flexible work duration and professional placement options, tailored specifically to your daily rhythm and family schedule:
Daily Service (By Request) Flexible assistance options based on working hours with a choice of 4-hour, 8-hour, up to 12-hour daily schemes to address urgent needs or specific events.
Weekly and Monthly Programs A phased placement scheme to support transition efficiency, short-term assistance, and work rhythm evaluation before committing to a long-term contract.
Annual Program (Live-In & Live-Out) Long-term professional placement with a choice of live-in or live-out work schemes , complete with full warranty protection from Val The Consultant .
How to Contact Val The Consultant?
Val The Consultant provides official communication channels and integrated customer service to assist with placement consultations, warranty applications, and your membership needs:
Customer Service Hotline Fast and responsive consultation service via official contact +62 821-3244-3882.
Official Email Service Written correspondence and administrative documents can be sent to support@valtheconsultant.com.
Official Website Complete information on company profiles, candidate portfolios, and service catalogs can be accessed through www.valtheconsultant.com .
Social Media Instagram Educational updates, placement activities, and the latest information can be followed through the official account @val_theconsultant.
Service Operational Hours Val The Consultant’s operational team is ready to serve you on Monday–Friday at 09.00–17.00 WIB, and Saturday at 09.00–15.00 WIB.
What is Premium Nanny?
Premium Nanny is a professional nanny service provider whose nannies have undergone a rigorous selection process, soft skills and hard skills training, and are ready to become parents’ partners in supporting their child’s growth and development.
What makes Premium Nanny different from a regular babysitter?
- Trained and certified through exclusive training programs.
- More than just caregiving, they build emotional bonding with children.
- Act as parents’ partners, not just hired help.
How is the nanny selection process at Premium Nanny?
Every candidate goes through:
- Psychological and health tests
- In-depth interviews
- International-standard parenting & safety training
- Hands-on competency assessments
Can the nanny be matched to the family’s specific needs?
Yes. We match nanny profiles with the family’s needs, such as: child’s age, parenting style, language, and special preferences (for example, early education focus or newborn care).
Can the nanny be matched to the family’s specific needs?
Yes. We match nanny profiles with the family’s needs, such as: child’s age, parenting style, language, and special preferences (for example, early education focus or newborn care).
What if the nanny is not a good fit for the family?
We provide a guarantee period and replacement options to ensure families always receive the best companion without worry.
Can the nanny live in the house (live in)?
Absolutely. We prioritize providing live-in nannies to suit family needs. They are also available to accompany children during holidays.
What additional services does Premium Nanny provide besides childcare?
In addition to focusing on children’s growth and development, our nannies also assist with light child-related tasks: preparing baby meals (MPASI), keeping play areas clean, providing educational activities, and accompanying learning sessions.
How can I register for Premium Nanny services?
Contact us via WhatsApp or Instagram DM. Our consultant team will help assess your needs and find the best nanny for your family.
What is Premium Nanny Pro (PNPRO)?
Premium Nanny Pro (PNPRO) is a TOP TIER caregiving service, developed as the highest level of professional nanny standards. PNPRO combines elite candidates, advanced education through the Mastery Program, and a technology-driven support system powered by Alpha Kidz.
What is the distinction between PNPRO and Premium Nanny?
PNPRO offers a more exclusive and comprehensive standard of service, featuring:
Elite Candidates: A minimum of three years’ professional experience is required.
Accredited Education: Formal training through the Mastery Programme at Nexus The Institute.
Global Standards: International childcare benchmarks and WHO-based principles, meticulously adapted to Indonesian cultural contexts.
Advanced Monitoring: Child development tracking via the Alpha Kidz Smart Care Ecosystem.
Holistic Development: A profound emphasis on emotional, cognitive, and behavioural growth.
While Premium Nanny focuses on professional caregiving, PNPRO delivers a top-tier caregiving ecosystem.
What is the Mastery Programme?
The Mastery Programme is an intensive, advanced educational course mandatory for all PNPRO candidates. It is officially conducted by Nexus The Institute, a professional childcare academy with a specialised curriculum aligned with international standards and WHO principles, tailored to local cultural values.
What is Alpha Kidz?
Alpha Kidz is PNPRO’s exclusive Smart Care Ecosystem. It is designed to provide transparent, measurable, and data-driven caregiving through comprehensive daily reports and developmental tracking.
What contract durations are available?
PNPRO offers the following terms:One-year contractsTwo-year contractsThree-year contractsAll packages include full access to the Alpha Kidz platform and dedicated PNPRO support.
Can PNPRO provide a nanny immediately?
No. PNPRO operates on a bespoke, highly personalised basis. The selection and matching process typically requires one to two months to ensure our top-tier quality standards are maintained.
Are PNPRO nannies permitted to travel abroad with families?
Yes, for temporary assignments only—such as family holidays. These arrangements are strictly regulated under an International Temporary Assignment Clause.
What is PNPRO Bali?
PNPRO Bali is Bali’s most trusted childcare service created specifically for modern families living in or visiting Bali. As the dedicated Bali edition of Premium Nanny Pro (PNPRO)—a top-tier caregiving service representing the highest standards in professional nanny care—we offer structured, high-end care tailored to discerning parents on the island. We provide certified, English-speaking nannies who are fully background-checked, screened, and CPR-certified. By combining elite local candidates, advanced training through our Mastery Program, and real-time tech support via the Alpha Kidz app, PNPRO Bali delivers reliable, loving, and flexible childcare designed around your family’s lifestyle in Bali.
How long does the placement process take?
Timelines depend on your chosen service level. Rather than rushing to find the quickest match, we follow a thorough 4-step hiring journey—from initial consultation to personalized candidate matching—to ensure we find the absolute best fit for your family.
What documents do I need to provide?
Indonesian citizens need to provide a valid KTP or passport, while foreign nationals must submit a valid passport. All documentation must be submitted and verified before your placement is confirmed.
Can I request a replacement if the nanny isn't a good fit?
Yes! Replacement guarantees are included with our Investment Plans. The exact number of replacements allowed depends on the specific package you select.
Is the Safety Deposit refundable?
Yes, the Safety Deposit is 100% refundable. It will be returned in full once the placement period concludes and the caregiver is transitioned back to the agency in good standing.
When is the Safety Deposit due?
Both the Safety Deposit payment and the signed Commitment Agreement must be completed prior to the start of the placement.
What happens if payment isn't completed on time?
To maintain a seamless process, placements cannot begin or be processed until all required documentation and payments are finalized.
How are your nannies screened?
Every candidate completes our rigorous Comprehensive Talent Screening & Protection System. This includes thorough background checks, psychometric testing, full medical check-ups, and professional psychological evaluations. Only candidates declared “Fit to Work” move forward to placement.
Are your nannies trained for special needs care?
Yes. Through our Special Needs Assistant (SNA) service, we provide caregivers specifically trained to support children with conditions such as ASD, ADHD, speech delays, and other developmental needs.
How do I stay updated on my child's day?
You can follow your child’s activities using our Alpha Kidz app. It offers real-time updates, daily routine logs, photo sharing, and comprehensive end-of-day summary reports.
Can I track my nanny's location during outdoor activities?
Yes. The Alpha Kidz app includes live GPS monitoring during outdoor activities, giving you total peace of mind while your child is out and about.
What is Valove Group?
Valove Group is a luxury home management provider offering rigorously screened professionals—Home Chefs, Home Specialists, Family Drivers, and Pet Sitters—to help modern families enjoy a well-organized, comfortable home elevated by premium hospitality standards.
Is Valove simply an employment agency?
No. Valove is your long-term home management partner. Beyond candidate placement, we provide continuous support through a dedicated Family Consultant, regular monitoring, and periodic evaluations throughout your service term.
Who benefits most from Valove's services?
Valove is ideal for modern urban families, expatriate households in Indonesia, busy executives, and anyone seeking structured, trustworthy household management with a focus on privacy.
What distinguishes Valove from traditional domestic service providers?
Key differentiators include:
Multi-stage candidate vetting and curation.
Hospitality-standard training.
A single dedicated Family Consultant per household.
Ongoing monitoring and evaluation.
A personalized, client-tailored approach rather than a one-size-fits-all solution.
What is the onboarding process for Valove services?
Initial Consultation: Discuss household needs and family preferences.
Candidate Recommendation: Valove matches candidates/services to your criteria.
Interview Session (Optional): Meet shortlisted candidates.
Placement & Onboarding: Placement begins.
Ongoing Support: Continuous monitoring and guidance by your Family Consultant.
How long does placement take?
For standard requests, placement typically takes 1 to 7 days. For custom requirements, the process may take 1 to 3 weeks, as Valove prioritizes candidate suitability over speed.
Can I request specific candidate criteria (e.g., gender, experience, language skills)?
Yes. You may specify preferences such as gender, language capabilities, experience level, culinary specialties (for Home Chefs), or experience with specific pets (for Pet Sitters).
Is a trial period available before making a long-term commitment?
Yes. Trial options are available depending on the package type and agreement, allowing both the client and professional to evaluate compatibility before committing to a full contract.
What happens if a placed professional is not the right fit?
Valove provides structured evaluation and replacement mechanisms according to your chosen package tier. The number of allowed replacements varies based on contract duration and package tier.
How does Valove ensure consistent service quality?
Through routine monitoring, periodic performance reviews, client feedback sessions, ongoing professional coaching, and structured reporting.
How are disputes or issues handled during the service period?
Your dedicated Family Consultant provides mediation support, structured evaluations, and discreet, professional resolution handling.
How is my family's privacy protected?
Privacy and confidentiality are fundamental values at Valove. All professionals undergo background checks and adhere to strict professional ethics code to ensure complete discretion in your home.
Can I combine multiple services simultaneously?
Yes. Valove supports service combinations tailored to your household—such as Home Chef + Home Specialist, or Family Driver + Home Specialist—integrated seamlessly under one management system.
What documentation is required to get started?
Generally, you only need to provide service details, location, preferred schedules, and house guidelines. Recruitment, candidate matching, and operational coordination are handled entirely by Valove.
Does Valove accommodate short-term or event-specific requests?
Yes, subject to availability—such as event/private dining chefs, short-term drivers, or temporary holiday help. However, Valove’s core focus remains on long-term, stable placements.
What is Valove's pricing structure?
Valove operates on an annual placement fee model available in 1, 2, or 3-year package plans. The monthly estimates shown on our Price & Investment Plan page represent the annual placement fee divided evenly over 12 months for budgeting purposes—payments follow the agreed annual package schedule.
Does a longer package commitment offer better value?
Yes. 2 and 3-year packages generally offer lower estimated monthly rates and additional benefits, such as a higher replacement allowance. Custom package details are available upon consultation.
What is included in each service package?
Each package includes professional placement, replacement guarantees according to terms, a dedicated Family Consultant, and routine quality monitoring. Higher-tier packages may include extra perks, such as waived maintenance fees or emergency temporary coverage.
How can I receive an accurate price quote?
Because pricing varies based on service type, professional tier, and package duration, the most accurate way is to consult directly with our team via WhatsApp for a tailored fee breakdown.
Does Valove serve all regions in Indonesia?
Valove operates in major cities across Indonesia and is actively expanding its service coverage. Service availability in your location will be confirmed during consultation.
How can I contact Valove?
You can reach us through:
WhatsApp: Direct consultation line
Email: info@valove.id
Instagram: @valove.group
Website: Contact Form at valove.id
Where can I review Valove's Terms of Use, Disclaimer, and Privacy Policy?
All legal documentation can be accessed in the footer section of valove.id for transparency and compliance.
Does Valove accept business partnerships or collaborations?
Yes. Valove welcomes strategic collaborations aligned with luxury residential management and modern hospitality. Proposals can be submitted via our official communication channels.
How can I apply to work as a Valove professional?
You can apply through the Career page or the Worker Registration Form on our website. All applicants undergo our standard vetting and hospitality training.
Where can I view client testimonials or portfolios?
Client testimonials and service highlights are featured on our official website and social media channels. Additional references can be provided during your initial consultation.
What is Nexus The Institute?
Nexus The Institute is a comprehensive professional education and workforce training institution in Indonesia, helping individuals obtain recognized certifications, develop internationally standardized skills, and access direct employment opportunities in high-standard domestic service professions.
Is there any guidance after attending The Institute's Nexus Training?
Yes. After completing Nexus The Institute training and awaiting placement with an employer/client, workers will continue to receive ongoing support and training.
What are the benefits after taking the training?
- Understanding professional work standards according to the needs of industry and modern families.
- Providing technical and soft skills through structured training.
- Job training to face real work situations.
- Competency certificate as proof of passing the training.
- Increased self-confidence and work
Can the certificate be used outside PT. VAL KONSULTAN INDONESIA?
Yes, you can. The Nexus The Institute certificate is non-exclusive and can be used to apply for jobs outside PT. VAL KONSULTAN INDONESIA, whether with family, companies, or other institutions, provided that the employment contract at PT. VAL KONSULTAN INDONESIA has expired.
Can a certificate support work?
Of course. The Institute’s Nexus Certificate serves as proof of competency because participants have gone through:
- Job training process
- Practice-based job training
- Ethics and professional standards training
This increases the credibility and competitiveness of participants in the eyes of employers.
After receiving the certificate, will it automatically be distributed by PT. VAL?
Yes, participants will be assisted with job placement. However, placement will be based on:
- Available client needs
- Suitability of skills and participant evaluation results
- Participant readiness to work
What is Valiving Bali?
Valiving Bali is a professional workforce consulting and management service that provides highly qualified, trained, and verified personnel for family and hospitality needs.
Our workers are curated to meet high standards of safety, skill, professionalism, and Balinese hospitality values.
Operating under VTC Group Indonesia—established since 2012 and certified with ISO 9001:2015—Valiving Bali brings over a decade of experience in talent curation, training, and service placement
Where is Valiving Bali located?
Dröm Space Unit 215 lantai 2
Jl. Pantai Berawa No 2, Tibubeneng, Canggu,
Kec. Kuta Utara, Kabupaten Badung, Bali
What services does Valiving Bali offer?
Valiving Bali provides curated service solutions for families, villas, and hospitality
environments.
1. Home Service
• Housekeepers
• Family Driver
Extended Home Service Program
• Pet Sitter
• Child Assistant (Educational Support Program)
• Elementary School Program
• Mid-Year Program
• Diploma / High School Program
• Family Assistant – Supports daily routines, errands, schedules, family coordination.
2. Child Care / Nanny Service
• Infant Nanny
• Toddler Nanny
• Preschool Nanny
• Special Needs Nanny
3. Culinary Service (Customizable)
• Kitchen Assistant
• Sous de Chef
• Executive Chef
• Family Support Meal Program – meal prep, dietary needs, kids’ meal planning, kitchen
organization.
4. VIP & ELITE Services
The Nanny Pro (VIP Elite Nanny Service) – Highly trained, certified nannies.
The Chauffeurs (VIP Elite Driver Service) – Professional and safety-trained drivers.
Requirements:
• Reservation must be made 2 months in advance
• Consultation required before confirmation
5. Corporate Services (Available 2026)
• Butler
• Room Attendant
• Room Attendant Supervisor
• Corporate Housekeeping Team
How are Valiving Bali service rates structured?
1. Daily Rate – Best for short stays.
2. Monthly Rate – For recurring assistance.
3. Long-Stay Duty (Minimum 1 Year) – Ideal for long-term needs
What is the hiring process?
1. Inquiry
2. Consultation
3. Interview & Matching
4. Payment
5. Briefing & Onboarding
6. Start Work
7. Monitoring
What training programs does Valiving Bali provide?
- Housekeeping Training Management
- Child Care Program Development
- Culinary Courses
Duration: 4 days
Certification: Internal Competency Certificate
Can employers enroll their own workers?
- Training for family services is exclusive to Valiving Bali-managed workers.
Corporate training begins in 2026
How can guests request workers?
- Guest Service Officer: +62 812 9925 4517
- Email: info@valivingbali.com
- Website: valivingbali.com
- Instagram: @val_livingbali
Work Type
Live-In Staff: accommodation + 3 meals/day.
Live-Out Staff: 1 meal/day or USD 3 fee
Working Hours & Overtime
8 hours/day, overtime USD 12/hour
Meals & Accommodation
Live-In: 3 meals/day & proper accommodation.
Live-Out: 1 meal/day or USD 3 fee.
Booking & Payment
- Book at least 2 days in advance
- Live-In minimum charge 2 days
- Full payment before deployment
Cancellation Policy
All guest-side cancellations are non-refundable
What if a guest is not satisfied with the worker?
If there is any issue, report it clearly to our team. We will review, mediate, and offer
adjustments or replacement according to your service package and guarantee terms
Interested in Becoming Our Partner or Client?
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